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Wall Stickers and Wallpaper Borders (FAQs)

The questions in this section are based on the less regular customer queries not already answered in our other information sections. If you have checked out our other information sections and the additional information below and still cannot find an answer to your query, please email us for help.

Short Cuts to FAQ's

Would you be able to send me a catalogue of wall stickers & wall paper borders please?

What happens if I stick the removable self adhesive products to the wall and I want to re-position them?

How long do I have to wait after painting before putting up my wall border?

How do I prepare surfaces that are too shiny, not matt enough or textured effects for my wall stickers and borders?

I think I selected the incorrect shipping and handling option.

Do you ship your stickers and borders to the USA, New Zealand, Canada and the UK?

Is the collection of credit card details secure at your online store?

Suggest a FAQ abouat our wall stickers and borders

Do you have a shop that sells your wall decals?

My landlord will not let me decorate so can I use removable self-adhesive borders safely?

Why don't my wall stickers or wall borders stick?

Why cannot my wall borders and stickers be sent using other methods of delivery such as ordinary parcel post?

Why was my email not answered?

Can I pay for my wall stickers and borders by C.O.D?

Can I pay for my wall stickers and borders by Money Order?

Would you be able to send me a catalogue of wall stickers & wall paper borders please?
We do not print paper catalogues of our wall stickers & paper borders in an effort to keep our costs as low as possible. Increased costs would lead to higher prices for our customers. Instead we have an extensive selection here in our online store and a Returns Policy you may wish to check out.
Do you have a shop that sells your wall decals?
We do not have an address that you can visit as we do not have a retail outlet or a display to show goods so do not offer the display capability. Many items are ordered from the supplier the same day they are ordered at our store and then shipped to the customers. We realise this is inconvenient not having a store front but that is the nature of an online business. It also keeps our prices down by not having shop front costs so our customers benefit by good prices
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What happens if I stick the removable self adhesive products to the wall and I want to re-position them?

You can easily remove the removable self adhesive products off the wall within a the first few days of applying them (subject to conditions such as the wall covering, room temperature and exposure to sunlight). If you decide to remove the products after a few years they will still be easy to remove without damaging the underlying surface but we cannot guarantee that they will stick to a surface when re-applied.
My landlord will not let me decorate so can I use removable self-adhesive borders safely?
If you landlord has specifically banned decorating you should seek approval before doing any decorating as you may be breaking your lease terms and lose your bond.
Check out the our range of great stickers and matching borders they are designed to be removable. While these products have past the test of time, if the wall is damaged or old, removing may cause some damage. Using a hair dryer to warm the adhesive can help with removal.
To be safe you should get approval from the landlord before undertaking decorating that may not be approved.
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How long do I have to wait after painting before putting up my wall border?
Borders should not be hung on fresh paint. The paint needs time for all the volatiles to evaporate . If the paint is covered with a border then they have no where to evaporate and will react with adhesives and paste. Parts of the border may come off the wall if the adhesive is compromised. The time to wait can vary from weeks to months depending on the humidity, room temperature, season. Some manufacturers quote a minimum of 72 hours. 3 weeks is the minimum we would suggest from experience. If you also read the following question on why borders do not stick this will help you avoid adherence problems.
Why don't my wall stickers or wall borders stick?
The following has been supplied by one of our suppliers so we are including it here so that you avoid problems with the sticking up of your stickers and other removable borders. Be assured we have not had problems with our products quality however as we have been given the information we decided to pass it on to customers so that customers can avoid creating problems themselves
.Everything about putting up stickers or other self adhesive products and they were too afraid to tell you.Occasionally some customers have problems with some stickers not sticking to their walls. Problems with not sticking are typically related to the wall surface itself or if the wall is not prepared properly rather than the actual stickers.There are number of other events that can interfere with the adhesion of the stickers: If you have recently repainted the wall, you need to wait about six weeks, especially in winter as paint drying time increases, before you can put anything on to the surface. This is because the drying process of paint is really evaporation of the solvents in the paint itself. These solvents will find their way into the adhesive on the stickers and render the "stick" ineffective.The manufacturers recommend cleaning of walls before sticking up the product, we suggest you use a product like sugar soap or something similar to get rid of the grime that builds up over time in even the cleanest of households. Then all of the soap must be cleaned and rinsed away.
Make sure it is really dry & dust free before applying stickers.Another problem is trying to put stickers on to painted surfaces which have "Teflon", "silicone" or similar additives to make them "wash and wear". Quite properly, these paints have been designed for things not to stick to them to make them easy to clean.Apparently if you perhaps you have "polyurethaned" the floor in the room recently this can cause a problem. Once again, the process for this drying is very slow (sometimes three months). The fumes that come off the floor are the solvents which will affect the adhesive in the stickers.Some customers have reported problems with concrete, cement and rendered walls. Also suede effects and other rough surface paints do not allow sufficient surface area to stick to the wall.
There are cases when little fingers kept removing and putting back the sticker so the adhesive just lost stickiness and got dirty.Or occasionally the stickers are not pressed on hard enough.It is also recommended that you lay the stickers flat under a phone book or similar for 24 hours.
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How do I prepare surfaces that are too shiny, not matt enough or textured effects for my wall stickers and borders?

Many paints are not designed to have pasted borders just hung up on them. For example, imagine trying to paste something to a non-stick fry pan and expecting it to stick well. This is what happens with wash & wear paints with a high content of Teflon type ingredients. Or the rough nature of the textured or suede surfaces does not give a good grip for pastes to adhere to sufficiently.
Firstly you need to mask the area where the border is going to be stuck. Use a special painters masking tape so you do not damage the paint surface. Then sand the painted surface to remove the shine or ruff textured surface.
 Why cannot my wall borders and stickers be sent using other methods of delivery such as ordinary parcel post?
We wish to maintain our excellent service levels by being able to ensure all orders are delivered. For this we require the "track and trace" capability with the bar coding available with Couriers, Express, receipted delivery or Register Post. We do not charge extra for these services even when they cost us more than our standard shipping cost.Sending one parcel by ordinary parcel post would not reduce the cost to the customer. Most of our orders are picked up by Australia Post or couriers so we so not have to attend the post office. Using a standard traceable delivery method reduces the cost of having to attend the post office for one parcel.
I think I selected the incorrect shipping and handling option.
Occasionally customers select the incorrect shipping option. Most orders are charged the Australian Orders Shipping Charge. Where the increase is less than $10.00 we will adjust the order for you as per the information in our information section. You do not need to email us in this situation. If the adjustment is $10.00 or more we will email you to approval before actioning the order and charging your credit card unless the changes are noted on the items page that different shipping and handling charges will apply.
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Why was my email not answered?

Most emails are answered so the most common reason emails appear to not be answered is that the reply was rejected by your Internet Service Providers (ISP) server. The reasons for this include that they do not recognise the email address you provided, your mail box is full or it has been placed in a SPAM or JUNK mail box or your ISP system is down. Check out your SPAM box or that the return or reply address is correct in your mail software and checking with your ISP about email problems may help solve this issue for you.A small number of emails are rejected by our systems because of virus and spam problems. Emails with virus are automatically deleted to protect ourselves and our customers. For spam box deliveries, we check these regularly however your email reply may be delayed for a few day.
Do you ship your stickers and borders to the USA, New Zealand, Canada and the UK?

Currently No.
Can I pay for my wall stickers and borders by C.O.D?

We do not offer C.O.D. because if the customer does not pick up the items this involves a cost for us. 
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Can I pay for my wall stickers and borders by Money Order?

Yes you can pay for your wall stickes and borders by money order.
Is the collection of credit card details secure .
Pay Pal protects your financial information with industry-leading security and fraud prevention systems. When you use Pay Pal, your financial information is NOT shared with Easy Decorating. Once your payment is complete, you will be emailed a receipt for this transaction.
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Suggest a FAQ abouat our wall stickers and borders

If you have a FAQ you think should be included feel free to email us with your suggestion.
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